There is general agreement that waste is widespread in the U.S. health care system and that there are many opportunities to reduce waste (Committee on Quality of Health Care in America, 2001; Milstein, 2004). In the face of rapidly rising health care spending in the United States, identifying and quantifying waste may provide insight into how costs might be contained. Successful waste reduction strategies would free up resources that could be used to pursue other societal goals—for example, providing health care services to the uninsured, who are at particular risk for poor health.

Read on to learn more about types of waste in the U.S. health care system today.

A global framework for identifying waste in the U.S. health care system would be optimal; however, most efforts to quantify waste usually focus on administrative, operational, or clinical waste individually. We use separate measurement strategies for each type.

  1. Administrative waste. We include four areas in administrative activities: transaction related, benefits management, sales and marketing, and regulatory/compliance. We define waste as spending on any of these activities in excess of what is necessary to achieve the goals of the organization (U.S. General Accounting Office, 1994).
  2. Operational waste. Inefficient production of health care services, including unnecessary duplicated services, excess wait times, the use of expensive equipment and personnel when less expensive ones would suffice, unnecessary inventory, and medical errors that result in the need for further care (Bush, 2007).
  3. Clinical waste. Provision of clinical services for which the costs of the service outweigh the benefits. Clinical waste can vary between individuals: Services that are appropriate and beneficial for one patient may be wasteful for another patient, depending on clinical circumstances.

Clinical and operational waste overlap to some degree. For example, the use of name brand drugs instead of less expensive, equally effective generic drugs might be considered operational waste because it constitutes an unnecessarily expensive component of care. However, it might also be considered clinical waste if the name brand drugs provide no marginal benefit over less costly alternatives.

Administrative and operational waste also overlap. For example, paper claims are inefficient in both the administration of health care services and the operation of a health care delivery system.

Waste can be measured at multiple levels, ranging from the U.S. health care system overall down to care for an individual, depending on the type of waste. There are few direct approaches to measuring waste; however, we can make comparisons between similar entities and estimate the difference between the lowest cost entity and higher cost entities as representing waste. Examples of such comparisons include the following:

Administrative waste:

  • Making comparisons with other countries to highlight differences in spending on administrative activities
  • Making comparisons within industries between for-profit and not-for-profit organizations or between public and private sectors to gather information on different levels of spending
  • Evaluating the magnitude of savings achieved from within industry efforts to improve administrative efficiency.

Operational waste:

  • Examining within industry efforts to improve the flow of patients through different types of service delivery (e.g., emergency departments, chemotherapy infusion, preventive services)
  • Modeling interventions that could improve the operation of the health care system and estimating subsequent savings
  • Comparing the costs associated with “best practice” models of health care delivery versus traditional cost patterns.

Clinical waste:

  • Conducting cost-effectiveness analyses of health care services and episodes of care
  • Identifying clinical areas in which inappropriate use is considered high and quantifying the costs of inappropriate care
  • Analyzing data on regional variations in care to establish possible standards for efficient care patterns (e.g., lowest use areas)
  • Using evidence based medicine to define standards of appropriate care and estimating the magnitude of inappropriate care.

Many health sector experts characterize the U.S. health care system as administratively wasteful. Economist Henry Aaron described the system as " . . . an administrative monstrosity, a truly bizarre mélange of thousands of payers with payment systems that differ for no socially beneficial reason, as well as staggeringly complex public systems with mind–boggling administered prices and other rules expressing distinctions that can only be regarded as weird" (Aaron, 2003).

International comparisons suggest that the United States outspends most other countries on health care administration. Data from the National Health Accounts collected by the Organization for Economic Co–operation and Development (OECD) show that insurance administrative costs are significantly higher in the United States than in other countries (see the figure).

Percentage of National Health Expenditures Spent on Health Administration and Insurance, by Country, 2006

Percentage of National Health Expenditures Spent on Health Administration and Insurance, by Country, 2006 SOURCE: Data are from OECD, 2009. Click to Zoom

Other researchers cite evidence of administrative waste in the U.S. health care system by comparing our multi-payer system to the single-payer system in Canada. Although methodologies vary, these types of studies generally find significant administrative cost savings in the hypothetical transitioning of the United States to a single payer system (see Table 1).

Table 1. Estimates of U.S. Health Care Administrative Savings from Transition to a Canadian Style Single Payer System

Study Administrative Cost Savings
Woolhander S, Campbell T, Himmelstein DU, "Costs of Health Care Administration in the United States and Canada," New England Journal of Medicine, Vol. 349, No. 8, August 21, 2003, pp. 768–775. $280.4 billion
Aaron HJ, "The Costs of Health Care Administration in the United States and Canada—Questionable Answers to a Questionable Question," New England Journal of Medicine, Vol. 349, No. 8, August 21, 2003, pp. 801–803. $213.3 billion
Woolhandler S, Himmelstein DU, "The Deteriorating Administrative Efficiency of the US Health Care System," New England Journal of Medicine, Vol. 324, No. 18, May 2, 1991, pp. 1253–1258. $209.3–$253.3 billion
GAO, Canadian Health Insurance: Estimating the Costs and Savings for the United States, Washington, D.C., GAO/HRD–92–93, April 1992. $127.1 billion
Sheils JF, Young GJ, Rubin RJ, “O Canada: Do We Expect Too Much from Its Health System?” Health Affairs, Vol. 11, No. 1, Spring 1992, pp. 8–20. $89.1 billion
NOTE: Costs are adjusted to 2006 dollars using the U.S. Bureau of Labor Statistics-Medical Care Consumer Price Index. As of September 4, 2009: http://www.bls.gov/cpi/

Other efforts to identify administrative waste focus on specific sectors in the health care industry. For example, there are significant differences in administrative overhead between public and private insurances, leading some to conclude that the excess spending by private insurance companies must constitute administrative waste. Estimates indicate that overhead/administrative costs (premiums minus claims payments) make up 14 percent of total private insurance expenditures, compared with 3–5 percent of spending in public sector programs such as Medicaid and Medicare (Davis et al., 2007; Catlin et al., 2007).

Other sector specific data suggest that the multi-payer system in the United States carries with it significant administrative costs, some of which can be attributed to redundant processes. Practitioners and hospitals, in their interactions with multiple payers, are encumbered by numerous billing requirements, a multitude of formularies and clinical care guidelines, and patients with different covered benefits. Simplifying product design and the verification processes could save both time and money. Similarly, medical groups usually have contracts with multiple payers, each separately negotiated and usually renewed annually. Estimates suggest that medical groups alone incur $700 million per year in negotiating these contracts (Medical Group Management Association, 2005). These types of data reveal spending in the system that might constitute waste.

Recent efforts by public figures to make health care more efficient have raised media and public awareness about the potential savings from reducing operational waste from the U.S. health care system. Paul O'Neill, former U.S. Secretary of the Treasury and former CEO of Alcoa, garnered wide attention for his claims that achieving perfect operational efficiency could reduce health care costs by 50 percent while improving the quality of care ("Editorial," 2005). While leading the Pittsburgh Regional Health Initiative, O?Neill implemented simple process improvements to reduce "defects in the production of care in intensive care units that resulted in significant reductions in patient infections and deaths." According to O?Neill, the goal of the health care system should be perfection, particularly in the area of patient safety and the reduction of medical errors.

Virginia Mason (VM) Medical Center in Seattle has also received wide attention for its success in applying Toyota manufacturing system processes to produce quality care more efficiently (Bush, 2007; Pham et al., 2007; Weber, 2006). Recently, VM intensified these efforts in response to pressure from Aetna, a major purchaser of health services, to reach benchmarks on cost and quality for inclusion in its Aexcel High Performance Network. The VM implemented efficiency measures attempted to use "lean thinking" to identify and efficiently produce value streams in patient care—the set of all goods and services needed to complete an episode of care. Pharmaceuticals, emergency department visits, diagnostic testing, and physician services were the biggest sources of potential savings across conditions. Preliminary assessments have estimated that annual savings to payers from cutting process costs associated with back pain, migraine headaches, and cardiac testing are at least $190,000 and may be as high as $2.6 million (Pham et al., 2007).

Although these efficiency improvements are beneficial to payers, it remains to be seen how they will affect VM’s financial viability. For example, more efficient care such as shorter hospital stays could also reduce VM’s revenue from payers who reimburse on a per diem basis. These outcomes will have important implications for how likely other health care providers are to follow VM’s example in instituting operational efficiency improvements that reduce overall waste.

The literature also focuses on the effects of health information technology (HIT) on operational waste. Girosi, Meili, and Scoville (2005) examined both the inpatient and outpatient sectors and quantified the amount of HIT–related efficiency savings when a particular task was performed with fewer resources. Table 2 shows these operational savings both for the health care system as a whole and for Medicare.

Table 2. HIT-Enabled Savings in Operational Waste

Area Yearly Savings at 100% Adoption ($billions) Yearly Medicare Savings at 100% Adoption ($billions)
Outpatient
Transcription 1.9 0.4
Chart Pulls 1.7 0.3
Laboratory Tests 2.2 0.5
Drug Utilization 12.9 2.6
Radiology 3.6 0.7
Subtotal 22.3 4.5
Inpatient
Nurse Shortage 12.7 3.9
Laboratory Tests 3 0.9
Drug Utilization 3.7 1.1
Length of Stay 36.7 11.3
Medical Records 2.5 0.8
Subtotal 58.6 18
Total $80.9 $22.5
SOURCE: Girosi, Meili, and Scoville, 2005.

As yet, there is no comprehensive overview of clinical waste in the health care system. Nonetheless, researchers have attempted to identify and quantify clinical waste in a variety of ways.

A large number of RAND studies over the past two decades have used the RAND/UCLA Appropriateness Method to examine the appropriateness of various medical and surgical procedures. In general, a procedure was considered appropriate if the patient’s expected health benefits substantially exceeded the expected health risks. Overall, these studies indicate that one-third or more of all procedures performed in the United States are of questionable benefit. (See, for example, Bernstein et al., 1993; Hilborne et al., 1993; Kleinman et al., 1994; Winslow et al., 1988.) Such procedures may constitute clinical waste.

Examination of regional variations reveals marked differences in Medicare spending in different parts of the country. After adjusting for age, sex, and race, per capita Medicare spending in 2000 in New York City was more than twice as much as it was in Portland, Oregon ($10,550 versus $4,823) (Fisher, 2003). Such differences stemmed from differences in practice patterns rather than from differences in price or underlying illness, and outcomes were unaffected. Spending variations that do not result in improved clinical outcomes may constitute clinical waste.

Another way to identify clinical waste is to look at specific procedures whose use varies in different parts of the country. For example, Weinstein et al. (2006) found a 20–fold regional variation in the use of a type of back surgery known as a lumbar fusion. Without clear evidence of clinical benefit, the excess use of this procedure could be considered clinical waste. Bentley et al. (2008) estimate that inappropriate use of spinal fusion results in more than $11 billion in wasted resources per year.

Finally, there is evidence that changing treatment thresholds leads to increasing treatment of individuals without confirmed disease. For example, changing thresholds for high blood pressure treatment has led to the treatment of many individuals (such as those with a diagnosis of "pre–hypertension") for whom the benefit of treatment is unclear. Kaplan and Ong (2007) estimate that lowered thresholds for hypertension diagnosis and treatment have led to an additional 13 million individuals being treated for high blood pressure. Medication treatment costs can vary, but they may be as high as $500 per year and can also lead to costly side effects and increased visits to a physician for monitoring. Since the benefits of this treatment are still unclear, much of the treatment may ultimately be considered clinical waste.

Aaron HJ, "The Costs of Health Care Administration in the United States and Canada—Questionable Answers to a Questionable Question," New England Journal of Medicine, Vol. 349, No. 8, August 21, 2003, pp. 801–803.

Bentley TGK, Effros RM, Palar K, Keeler EB, "Waste in the U.S. Health Care System: A Conceptual Framework," Milbank Quarterly, Vol. 86, No. 4, December 2008.

Bernstein SJ, McGlynn EA, Siu AL, Roth CP, Sherwood MJ, Keesey JW, Kosecoff J, Hicks NR, Brook RH, "The Appropriateness of Hysterectomy: A Comparison of Care in Seven Health Plans," Journal of the American Medical Association, Vol. 269, No. 18, May 12, 1993, pp. 2398–2402. Available as RAND Reprint RP–204, 1993. As of September 4, 2009: http://www.rand.org/pubs/reprints/RP204/

Bush RW, "Reducing Waste in US Health Care Systems," Journal of the American Medical Association, Vol. 297, No. 8, February 28, 2007, pp. 871–874.

Catlin A, Cowan C, Heffler S, Washington B, National Health Expenditures Accounts Team, "National Health Spending in 2005: The Slowdown Continues," Health Affairs, Vol. 26, No. 1, January/February 2007, pp. 142–153.

Committee on Quality of Health Care in America, Institute of Medicine, Crossing the Quality Chasm: A New Health System for the 21st Century, Washington, D.C.: National Academy Press, 2001.

Davis K, Shoen C, Guterman S, Shi T, Shoenbaum SC, Weinbaum I, Slowing the Growth of U.S. Health Care Expenditures: What Are the Options? New York, N.Y.: The Commonwealth Fund, Vol. 47, January 29, 2007.

"Editorial: O'Neill's Exit/Pittsburgh Must Still Eradicate Medical Errors," Pittsburgh Post–Gazette, March 7, 2005. As of September 4, 2009: http://www.post-gazette.com/pg/05066/467310.stm

Fisher ES, "Medical Care—Is More Always Better?" New England Journal of Medicine, Vol. 349, No. 17, October 23, 2003, [Editorial], pp. 1665–1667.

Girosi F, Meili R, Scoville R, Extrapolating Evidence of Health Information Technology Savings and Costs, Santa Monica, Calif.: RAND Corporation, MG-410-HLTH, 2005. As of September 4, 2009: http://www.rand.org/pubs/monographs/MG410/

Hilborne LH, Leape LL, Bernstein SJ, Park RE, Fiske ME, Kamberg CJ, Roth CP, Brook RH, "The Appropriateness of Use of Percutaneous Transluminal Coronary Angioplasty in New York State," Journal of the American Medical Association, Vol. 269, No. 6, February 10, 1993, pp. 761—765. Available as RAND Reprint RP-186, 1993. As of September 4, 2009: http://www.rand.org/pubs/reprints/RP186/

Kaplan RM, Ong M, "Rationale and Public Health Implications of Changing CHD Risk Factor Definitions," Annual Review of Public Health, [Epub, January 12, 2007], Vol. 28, April 2007, pp. 321–344.

Kleinman LC, Kosecoff J, Dubois RW, Brook RH, "The Medical Appropriateness of Tympanostomy Tubes Proposed for Children Younger Than 16 Years in the United States," Journal of the American Medical Association, Vol. 271, No. 16, April 27, 1994, pp. 1250–1255.

Medical Group Management Association, Administrative Simplification for Medical Group Practices, Position Paper, Englewood, Colo.: Medical Group Management Association, June 2005.

Milstein A, Testimony of Arnold Milstein MD, U.S. Senate Health, Education, Labor and Pension Committee, Washington, D.C., January 28, 2004. As of September 4, 2009, available at: http://healthcaredisclosure.org/docs/files/Testimony012804.pdf

Organization for Economic Co–operation and Development (OECD), OECD Health Data, 2009, Paris, France: OECD, June 2009.

Pham HH, Ginsburg PB, McKenzie K, Milstein A, "Redesigning Care Delivery in Response to a High-Performance Network: The Virginia Mason Medical Center," Health Affairs, Web Exclusives, [Epub, July 10, 2007], Vol. 26, No. 4 July/August 2007, pp. w532—w544.

U.S. General Accounting Office (GAO), Health Care Reform: Proposals Have Potential to Reduce Administrative Costs, Washington, D.C.: GAO/HEHS-94-158, May 1994. As of September 4, 2009: http://archive.gao.gov/t2pbat3/152004.pdf

Weber DO, "Toyota-Style Management Drives Virginia Mason," Physician Executive, Vol. 32, No. 1, January–February 2006, pp. 12–17.

Weinstein JN, Lurie JD, Olson PR, Bronner KK, Fisher ES, "United States' Trends and Regional Variations in Lumbar Spine Surgery: 1992–2003," Spine, Vol. 31, No. 23, November 1, 2006, pp. 2707–2714.

Winslow CM, Solomon DH, Chassin MR, Kosecoff J, Merrick NJ, Brook RH, "The Appropriateness of Carotid Endarterectomy," New England Journal of Medicine, Vol. 318, No. 12, March 24, 1988, pp. 721–727. Available as RAND Note N–3374–HHS, 1991. As of September 4, 2009: http://www.rand.org/pubs/notes/N3374/

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