A global framework for identifying waste in the U.S. health care system would be optimal; however, most efforts to quantify waste usually focus on administrative, operational, or clinical waste individually. We use separate measurement strategies for each type.
- Administrative waste. We include four areas in administrative activities: transaction related, benefits management, sales and marketing, and regulatory/compliance. We define waste as spending on any of these activities in excess of what is necessary to achieve the goals of the organization (U.S. General Accounting Office, 1994).
- Operational waste. Inefficient production of health care services, including unnecessary duplicated services, excess wait times, the use of expensive equipment and personnel when less expensive ones would suffice, unnecessary inventory, and medical errors that result in the need for further care (Bush, 2007).
- Clinical waste. Provision of clinical services for which the costs of the service outweigh the benefits. Clinical waste can vary between individuals: Services that are appropriate and beneficial for one patient may be wasteful for another patient, depending on clinical circumstances.
Clinical and operational waste overlap to some degree. For example, the use of name brand drugs instead of less expensive, equally effective generic drugs might be considered operational waste because it constitutes an unnecessarily expensive component of care. However, it might also be considered clinical waste if the name brand drugs provide no marginal benefit over less costly alternatives.
Administrative and operational waste also overlap. For example, paper claims are inefficient in both the administration of health care services and the operation of a health care delivery system.

